Complex decisions simplified

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EdgeTier’s platform works seamlessly with customer service agents to answer customer queries more efficiently and accurately

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising.

Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice.

Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer.

Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.




Creating financial futures


Into Africa: Irish start-up wins funding to lend to emerging markets

Source: The Irish Times

Irish fintech start-up Umba, which facilitates micro-loans to emerging economies in Africa, has closed a funding round with two leading Irish venture capital firms that will pave the way for the company to lend up to €1 million a month.

The company, which was started by former Munster rugby professional Barry O’Mahony and co-founder Tiernan Kennedy.

The firm was established to meet the needs of the rapidly-growing African mobile payments and debt market. It already has 170,000 customers in Africa, many of whom lack access to basic banking facilities, but can use umba’s smartphone app as use of the devices grows across the continent.

“Traditional banking doesn’t work in developing markets for a number of reasons. In Kenya, poor transport options, low average incomes and no bank in close proximity are all contributory factors to less than 40 per cent of the population having bank accounts,” Tiernan Kennedy.




Digital pathology


Deciphex is developing digital pathology software applications, for clinical and toxicologic pathology Their applications improve productivity and help pathologists focus on the critical content.

The pathology industry is beset with increasing caseload and diagnostic complexity, against a globally declining number of pathologists to service the workload.

Digital Pathology, seen as a great potential for productivity enhancement, has not fully delivered on that promise. Some ROI studies have, at best, demonstrated marginally positive return on investment with others demonstrating negative impact on cost post implementation.

Deciphex believes that digital pathology, combined with artificial intelligence, will help make pathologists work more efficiently in the future, and offers a solution to the pending crisis in supply/demand in pathology services.

Deciphex plans to be at the forefront of the digital pathology revolution with cleverly-positioned solutions that deliver on the biggest problems facing pathology today.




Optimising urban bus networks


CitySwifter is a data-driven scheduling technology that makes bus routes more efficient

CitySwifter is a data-driven scheduling and planning technology for urban bus networks. It uses artificial intelligence and machine learning to predict journey times and passenger demand, making routes more efficient.

Using CitySwifter, schedulers can create optimised timetables that take into account traffic, events and hundreds of other external factors, ensuring on-time performance and increased passenger satisfaction.

CitySwifter combines transport data with hundreds of sources to reduce operating costs and increases fare revenue for operators, and improve passenger satisfaction.


Tandem HR

Tandem HR

Feedback that inspires

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Tandem’s Saas based solution provides a simple, elegant way for leaders, employees and teams to give, request and receive feedback.

Tandem HR seeks to revolutionise the performance management process. By facilitating bringing the employee into the feedback loop, Tandem allows companies to identify the real leaders within their organisation and identify top talent.

Act is an early stage investor in Tandem HR.

Tandem’s award-winning feedback app is designed to make feedback in the workplace a comfortable experience, facilitating anyone to give feedback in real-time to their colleagues.




The world’s largest teledental network


OralEye helps to bring the world of dentistry online by providing virtual checkups for patients.

Founded in 2013, OralEye currently has more than 200 dentists working across 50 states in the USA. The app allows dentists to check their virtual waiting room and provide efficient consultations to patients letting them know how to better maintain their oral health and when they should next see their dentist in person.

The company provides free iPhone & Android Apps for members of dental plans to submit high quality photos, dental, medical and social history forms and their presenting compliant to a remote dentist for assessment. Dentists return a data-rich report highlighing any concerns for the patient and providing a baseline from which oral health can be improved over time.




Data-driven decision-making


RecommenderX is an AI company specialising in developing cutting-edge data analytics and recommender systems solutions for the enterprise market.

RecommenderX was founded in May of 2016 with the goal of making it easier for companies to be data-driven.

The RecommenderX SaaS platform is empowered with the best machine learning, recommendation, and data science technologies, which can be repeatedly applied to customer problems in different domains. Automating the repetitive tasks enables companies to become more efficient, freeing up their teams to focus on improving their understanding of their business problems and really driving change.

The success of RecommenderX has been recognised in a number of different ways. In June of 2017, they were one of only six companies worldwide to be accepted into the Mastercard Start Path program. In September of 2017 RecommenderX won the DatSci award for Best Use of Data Science by a Start Up, recognising our contributions to the market in terms of data science and AI.




Connecting commerce


Scurri connects & optimises online ordering, shipping and delivery to be simple, effective and adaptable.

Scurri provides software that connects and optimises the eCommerce ordering, shipping, and delivery process.

Rory O’Connor founded Scurri at the end of 2010. In 2013, Scurri started to focus on connecting and optimising online ordering, shipping and delivery by building a simple, effective and adaptable platform.

Scurri adds value at multiple stages along the eCommerce journey. From selecting the most effective delivery option for each package to providing tracking from despatch to delivery.